Refund policy

1. Eligibility for Returns

We offer a 14-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and unused
  • Must be in original condition with all tags attached
  • Must be returned in original packaging
  • Items must be free from any stains, marks, alterations, or scents (including perfume, smoke, food, or pet hair)

Items that show signs of wear or do not meet these conditions will not be accepted and may be returned to the customer at their expense.

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Accessories
  • Swimwear
  • Lingerie
  • Personalised, bespoke, or altered items
  • Items marked as “Final Sale” or discounted by over 15%

3. Order Cancellation

  • Orders can only be cancelled before dispatch
  • A £3 cancellation fee applies to cover processing and packaging costs
  • Once an order has been shipped, it cannot be cancelled or modified

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact:

📧 jest2020sales@gmail.com

Include:

  • Your order number
  • Reason for return or exchange
  • Photos (if item is faulty or incorrect)

Our team will provide return instructions and authorisation if applicable.

5. Return Shipping

  • Customers are responsible for all return shipping costs (UK, EU & International)
  • We strongly recommend using a tracked shipping service
  • We are not responsible for lost or stolen return parcels

For international returns:

  • Customers are responsible for all duties, taxes, and import fees
  • Parcels must be clearly marked as “Returned Goods”
  • If any customs fees are charged to us, the parcel will be refused and returned to sender

6. Refunds

Once your return is received and inspected:

  • You will receive an email confirmation of approval or rejection
  • If approved, refunds will be processed to the original payment method within 10–14 business days

Please note:

  • Original shipping fees are non-refundable
  • If an order qualified for free or discounted shipping, the original shipping cost may be deducted from the refund
  • If part of an order is returned and the remaining total no longer qualifies for free shipping, standard shipping costs will apply and may be deducted

7. Exchanges

  • We offer exchanges for defective or damaged items only
  • Exchanges are subject to stock availability
  • Items cannot be exchanged more than once

8. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos of the issue

If approved:

  • We will offer a replacement, repair, or refund
  • Return shipping costs will be reimbursed if the fault is confirmed to be on our side

Please note:

  • Damage caused by wear and tear, misuse, or incorrect sizing is not considered faulty

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account first
  • Then contact your bank or card provider, as processing times may vary
  • If the issue persists, contact us at jest2020sales@gmail.com

10. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes take effect immediately once published on our website.

11. Contact Us

For any questions regarding returns or refunds, please contact:

📧 jest2020sales@gmail.com